Customer Service

You may return new, unopened items sold and fulfilled within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error.

We'll notify you via e-mail of your refund once we've received and processed the returned item. In most cases, we'll issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return. If you paid directly from your bank account, it may take up to 10 additional business days for the credit to be posted to your bank account. If you paid by check, it will take longer for you to receive the refund.

You can cancel your order for any item, provided that the order has not yet entered the shipping process. If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund.

3 Things You Must Know About Latex Mattresses

Several companies sell latex mattresses, so what sets one apart from another. Check out this revealing guide about the truths and myths about purchasing a latex mattress.

Tranquility Mattress vs. the Competitors

If you have chosen that the next mattress you purchase will be a latex mattress, then who will it be? Here's our chance to show and tell you why we think we're the perfect choice!

Call us at 1.888.442.BEDS to learn more!

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2606 South Shepherd Drive | Houston, TX 77098